Poly CCX 400 Entry-Level Business Media Phone with Color Touchscreen & Handset

Overview

The Poly 2200-49700-019 is an entry-level business media phone designed to deliver clear and reliable voice communication in modern workspaces. It features a 3.5-inch main color touchscreen and a secondary 2.4-inch display, providing easy access to menus, contacts, and call status. With support for up to 32 lines through eight physical keys and software expansion, this phone suits professionals managing multiple calls in busy office or remote environments.

Audio quality is a key focus, with Poly HD Voice processing, wideband audio, and full duplex communication ensuring natural conversations. Advanced noise reduction technologies like Acoustic Fence and NoiseBlockAI help maintain call clarity even in noisy settings. The phone also supports Bluetooth and NFC for wireless headset connections and smartphone pairing, making it adaptable to hybrid work styles.

Key features

• Eight physical line keys expandable to 32 lines via software, enabling efficient call management for receptionists and executives
• Integrated Bluetooth and NFC for seamless pairing with wireless headsets and mobile devices
• Poly HD Voice processing combined with wideband audio support for clear and natural sound quality
• Acoustic Fence technology filters out background noise at the source, while NoiseBlockAI mutes incidental sounds between speech
• Full duplex communication allows both parties to speak and hear simultaneously without interruption
• Text-to-speech functionality enhances accessibility by providing audible prompts
• Antimicrobial surface treatment helps maintain hygiene in shared or high-traffic environments
• Dual color displays with adjustable brightness and contrast for easy navigation and quick access to call information
• Power over Ethernet (PoE) support keeps installation tidy, with an optional power adapter for flexible deployment
• SIP compatibility and support for popular voice codecs such as G.711 and Opus ensure broad interoperability with unified communications platforms

Key specs

• Main display: 3.5-inch color touchscreen
• Secondary display: 2.4-inch color screen for quick-access functions
• Line keys: 8 physical keys expandable to 32 lines via software
• Audio: Poly HD Voice processing, wideband audio, full duplex communication
• Noise reduction: Acoustic Fence and NoiseBlockAI technologies
• Connectivity: Integrated Bluetooth and NFC
• Power: Power over Ethernet (PoE) or optional power adapter
• Voice codecs supported: G.711, Opus
• Compatibility: SIP-based unified communications platforms
• Surface treatment: Antimicrobial coating

Connectivity and compatibility

This phone offers versatile connectivity options to fit various office setups. Bluetooth and NFC enable quick pairing with wireless headsets and smartphones, supporting hands-free communication and mobile integration. The device’s SIP compatibility and support for widely used voice codecs like G.711 and Opus make it easy to integrate into existing VoIP systems and unified communications platforms.

• Bluetooth for wireless headset and smartphone connections
• NFC for fast device pairing
• SIP protocol support for broad VoIP compatibility
• Voice codec support including G.711 and Opus for high-quality audio
• Power over Ethernet for streamlined cabling

Ideal uses and environments

The Poly 2200-49700-019 is well suited to professionals who need a dependable desk phone with advanced call handling in both office and remote work environments. It fits naturally in small to large business settings where multiple lines and clear audio are essential. Receptionists, executives, and support staff will benefit from its line expansion and noise reduction features, while hybrid workers can take advantage of wireless connectivity and flexible power options.